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Client Launch and Success Manager

Full-timeRemoteMultiple openingsReports to: Founder and Chief Executive Officer

Launch each new client, take the owner through their first fixes, and keep them happy and growing.

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About SpareBrains

SpareBrains helps small and medium-sized businesses run better. A team of people and AI agents does real work for them. It finds where they’re losing customers online, fixes it, and keeps it running week after week. Our agents work inside our clients’ own accounts and tools, always with the owner’s approval. That makes trust the heart of what we sell.

The role

You’ll own each client from kickoff onward. You’ll learn how the business works, agree what success means, and set up our access to their accounts. You’ll take the owner through their first fixes, then keep them in the loop and get them results. Forward deployed engineers own the technical side; you own the client and the plan.

What you’ll do

Launch

  • Run the kickoff call, map how the business works today, and agree what success looks like.
  • Set up named logins and access with the owner, with the least access we need.
  • Own the plan up to go-live, with our engineers and agents doing the work.

Keep clients happy

  • Check in through the first 30 days, then on a steady rhythm.
  • Run regular reviews of results: calls answered, bookings made and reviews replied to.
  • Own renewals, and spot clients who need more help before they leave.

Make launches faster

  • Turn each launch into a checklist the next one can reuse.
  • Bring what clients ask for back to product and engineering.

What you’ll bring

  • 2+ years in onboarding, implementation, customer success or consulting, ideally with small businesses.
  • Plain words for owners who aren’t technical, and patience when things go wrong.
  • Running several launches at once without dropping details.
  • Comfort with business software, and curiosity about how AI agents work.

You don’t need every item on this list. If the work excites you, apply anyway.

Nice to have

  • Background in home services, restaurants, hotels or auto repair.
  • Experience with prompts, webhooks or simple automation tools.
  • Spanish.

What we offer

A competitive base salary, equity, and the chance to build SpareBrains from its first day.

How to apply

Send your name, your email and your resume, with links to your work if you like. No cover letter needed.

Apply

Interview process

  1. Intro call. 30 minutes with our founder on the role, your work and your questions.
  2. Role interview. A deeper conversation about how you’d do the job, and the work you’ve done.
  3. Working session. We work through a real problem together, with any tools you like, AI included.
  4. References and offer. We speak to people you’ve worked with, then send the offer in writing.