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Operations

AI Operations Specialist

Full-timeRemoteMultiple openingsReports to: Founder and Chief Executive Officer

Be the person who checks every item: review our agents’ work, step in when needed, and make the agents better.

Apply

About SpareBrains

SpareBrains helps small and medium-sized businesses run better. A team of people and AI agents does real work for them. It finds where they’re losing customers online, fixes it, and keeps it running week after week. Our agents work inside our clients’ own accounts and tools, always with the owner’s approval. That makes trust the heart of what we sell.

The role

At SpareBrains, a person checks every item before it reaches an owner or their customers. You’ll be that person. You’ll review what our agents prepare, catch what’s wrong, and decide when to step in. Everything you notice makes the agents and our playbooks better.

What you’ll do

Check the work

  • Review agent work against written standards: listing fixes, review replies, texts to owners and booking changes.
  • Catch mistakes before they reach a client, and fix them or send them back.
  • Handle owners’ replies when an agent can’t, in plain, kind words.

Make it better

  • Log patterns in what goes wrong, and bring them to the engineers who build the agents.
  • Test new agent behaviour the way a client would, before it goes live.
  • Write and improve the playbooks the team follows.

Your first three months

  • Month one: learn our standards, and review alongside the founder.
  • Month two: review on your own, with high accuracy.
  • Month three: own a playbook, and help train the next person.

What you’ll bring

  • 1+ years in work where accuracy matters, such as operations, support, quality review or editing.
  • Careful judgement, and the habit of checking AI output rather than trusting it.
  • Sharp, plain writing.
  • Calm with busy or upset business owners.
  • Comfort with business tools such as Google Business Profile, Yelp and booking systems, or the patience to learn them.

You don’t need every item on this list. If the work excites you, apply anyway.

Nice to have

  • Time in a small business: a front desk, a restaurant, a hotel or a trades office.
  • Simple spreadsheets, SQL or scripts.
  • A second language, such as Spanish.

What we offer

A competitive base salary, equity, and the chance to build SpareBrains from its first day.

How to apply

Send your name, your email and your resume, with links to your work if you like. No cover letter needed.

Apply

Interview process

  1. Intro call. 30 minutes with our founder on the role, your work and your questions.
  2. Role interview. A deeper conversation about how you’d do the job, and the work you’ve done.
  3. Working session. We work through a real problem together, with any tools you like, AI included.
  4. References and offer. We speak to people you’ve worked with, then send the offer in writing.